Local & Family Owned
Community Driven
FAQs
Pricing and Estimates
Q: How do you determine your pricing?
A: Pricing is based on the size of the load, type of material, and access to the pickup area. We provide upfront, no-obligation estimates before any work begins.
Q: Are there any hidden fees?
A: Never. All pricing is transparent. Additional charges only apply for things like stairs, extra travel distance, or special disposal requirements, which are clearly explained ahead of time.
Q: Do you offer free quotes?
A: Yes. We provide free estimates by phone, text, or onsite so you always know what to expect before we begin.
Services & Scheduling
Q: What types of junk do you remove?
A: We handle most non-hazardous items, including furniture, appliances, household clutter, yard items, and light construction debris.
Q: What areas do you serve?
A: We are based in Vancouver, Washington, and proudly serve Clark County and surrounding areas.
Q: How soon can you schedule service?
A: Most appointments can be scheduled within 24 to 48 hours. Same-day service may be available depending on route and load size.
Hauling & Transport
Q: What is the difference between junk removal and hauling?
A: Junk removal is for items you no longer want and need properly disposed of. Hauling & Transport is for items you want moved from one location to another, such as storage units, offices, or local deliveries.
Q: Can you help me move furniture between apartments or storage units?
A: A: Yes. We offer local transport for small moves and item transfers within our service area.
Q: Are you a moving company?
A: No. We specialize in light, local hauling and delivery services, not full-scale residential moving.
Materials & Restrictions
Q: Are there any items you cannot take?
A: We cannot transport hazardous or biohazardous materials, chemicals, paints, or items infested with pests. We can, however, coordinate proper disposal through licensed third-party vendors.
Q: Can you handle heavy or oversized items?
A:Yes, though additional equipment or labor fees may apply depending on size, weight, and access.
Payment & Policies
Q: What payment methods do you accept?
A: A: We accept cash, credit cards, and digital payments at the time of service.
Q: Can you help me move furniture between apartments or storage units?
Q: Do you offer discounts?
A: Yes. We offer occasional seasonal promotions and may provide discounts for veterans, seniors, or repeat customers.
Q: What is your cancellation policy?
A: We ask for at least 24 hours’ notice for cancellations or reschedules to avoid a small service fee.
About Our Company
Q: Are you local?
A: Yes. We are a family-owned business based in Vancouver, Washington.
Q: Do you clean up after each job?
A: Always. We make sure the area is left clean and tidy before we leave.
Q: What makes you different?
A: We believe in honest pricing, friendly service, and treating every customer like a neighbor.
Our Policies
General Policy
Service Area & Minimum Charge Policy
Appointment & Access Policy
Customer Preparation Policy
Wait Time & Access Delay Policy
Pricing Review Policy
Deposit Policy
Additional Fees Policy
Stairs & Difficult Access Policy
Heavy Items Policy
Mission Conditions & Additional Charges Policy
Safety & Disposal Policy
Hazardous Materials Policy
Bio-Hazard Policy
Restricted Materials Policy
Weather, Safety, & Environmental Policy
Pet Policy
Pest Policy
Donation, Recycling, Reselling and Sorting Policy
Battery Policy
Hauling & Delivery Policy
Customer Service & Interaction Policy
Payment Terms & Returned Payments Policy
Refund & Service Guarantee Policy
Damage & Liability Policy
Photo Use & Privacy Policy
Refusing Service Policy
Reasons to Stop Work Policy