Deposit Policy

Purpose and Importance

The Deposit Policy protects both the customer and Mongold Junk Removal by confirming service commitments and reserving time on the company’s schedule. Deposits help cover the administrative, labor, and travel costs that occur before service begins, especially for large jobs or special requests.

This policy ensures fairness, accountability, and professionalism in how appointments are held and confirmed.

Policy Statement

Mongold Junk Removal may require a deposit to confirm service for certain jobs, including large projects, multi-day cleanouts, or services requiring special equipment or vendor coordination. Deposits are applied to the final balance and serve as a good-faith commitment between the customer and the company.

When Deposits Are Required

Deposits are required for:

Jobs exceeding $500 in estimated cost
Multi-day or large-scale projects
Appointments requiring special equipment, permits, or vendor coordination
Weekend, after-hours, or high-demand scheduling blocks
The deposit amount will be clearly stated in writing before scheduling and may vary based on the total estimated cost.
No deposit will be requested for standard, same-day residential junk removal services under $500 unless otherwise specified.

Deposit Amounts and Payment

Deposits typically range from 20% to 50% of the total estimated job cost, depending on project size and type.
Deposit payment may be made by credit card, debit card, or approved electronic payment method.
Deposits must be received before the appointment is added to the official schedule.
Deposits are applied directly toward the total invoice and will appear as a line item on the customer’s receipt.

Refund and Forfeiture

Deposits are non-refundable if the customer cancels or reschedules within 24 hours of the appointment time, unless otherwise stated in writing.
Deposits may be transferred once to a new date if rescheduling is requested more than 24 hours in advance, subject to company approval and route availability.
Deposits may be forfeited if:
The customer fails to provide access to the property at the scheduled time
The job is canceled without adequate notice
Unsafe or undisclosed conditions prevent the job from being completed
In cases where Mongold Junk Removal must cancel due to unforeseen circumstances (such as weather or equipment failure), the deposit will be fully refunded or credited to the next available appointment at the customer’s choice.

Documentation and Recordkeeping

A digital or written receipt will be provided for all deposits showing the amount paid, date received, and remaining balance due.
All deposit transactions are securely processed and recorded for accounting and compliance purposes.
Any refunds issued will be returned using the original payment method within 5–7 business days, unless otherwise required by law.

Policy Enforcement

This policy ensures that appointment times and resources are reserved fairly and that company labor costs are protected in the event of last-minute cancellations. By submitting a deposit, the customer agrees to the terms outlined in this policy. Mongold Junk Removal reserves the right to update or amend deposit requirements as business needs or legal regulations evolve. The most current version of this policy is available upon request or on the company’s website.

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