Customer Preparation Policy

Clear Access:
All pathways, driveways, and entry points must be free of obstacles, vehicles, debris, or clutter that would prevent safe loading or removal.

Item Readiness:
Items for removal or hauling should be easily accessible and separated from items not intended for removal. The crew cannot be held responsible for taking or leaving an item if it is unclear which items are designated for removal.

Disconnection of Utilities:
Appliances such as washers, dryers, refrigerators, or dishwashers must be disconnected prior to pickup. Water lines, electrical cords, and gas connections must be detached safely and capped, if applicable.

Hazard Disclosure:
Customers must inform the company in advance if any materials to be handled contain hazardous components, biological waste, or pest infestations. Additional procedures or vendor coordination may be required.

Pet Safety:
Pets must be secured indoors or in a separate area before the crew arrives to prevent accidental injury or escape.

Outdoor Items:
Items stored outdoors should be dry and accessible. Snow, mud, or overgrown vegetation should be cleared to allow safe entry and loading.

Large or Heavy Items:
Customers must disclose if items exceed standard lifting weight or require disassembly before the appointment. Additional labor or equipment may be required and will be quoted in advance.